Last updated: May 2026

We hope you love your Mulanga Naturals purchase. Due to the nature of skincare and wellness products, the following return guidelines apply.

1. Eligibility for Returns

Returns may be accepted for:

• Incorrect items received

• Damaged products upon delivery

• Defective products

To request a return, customers must contact us within 7 days of delivery.

2. Non-Returnable Items

For hygiene and safety reasons, opened or used skincare products are generally not eligible for return unless the product is defective.

We do not guarantee results, as skincare experiences vary from person to person.

3. Damaged Orders

If your order arrives damaged, please contact us with:

• Your order number

• Clear photographs of the product and packaging

• A brief description of the issue

4. Refunds

Approved refunds will be processed to the original payment method where possible.

Shipping fees are generally non-refundable unless the error was caused by Mulanga Naturals.

5. Shipping Costs for Returns

Customers may be responsible for return shipping costs unless the item received was incorrect or defective.

6. Allergic Reactions & Sensitivities

Customers are responsible for reviewing ingredient lists and conducting patch tests before use.

Mulanga Naturals is not responsible for reactions related to known or unknown sensitivities.

7. Contact

For return or refund assistance, please contact us through the contact information provided on our website.